tech2biz Service’s Offering

  • You want to improve the quality of your customer services?
  • You want to enhance the customer´s experience during his journey within your company?
  • You want to optimize your customer acquisition and minimize customer service cost?
  • You want to know which and how processes will be affected by automation of customer communication?
    You want to control the introduction of new solutions based on new communication technologies?
  • You want to be sure you get a satisfactory ROI as well as higher customer satisfaction?

Analysis/ Consulting

  • tech2biz will analyse and clarify your actual situation
  • The current state
    • Services
    • Processes
    • Means
  • What is improvable
  • How to improve

tech2biz will recommend technologies and solutions that will help you address your problem

tech2biz will calculate the business case for the implementation of a new solution

tech2biz will make an impact analysis on customers to evaluate risks

tech2biz will help you find the good vendor that fits your requirements

tech2biz will monitor your implementation and provide an independent quality check of your progress and help you climb the learning curve rapidly.

.

Technology choice for automation of customer communication

  • Which technology best suits your requests

  • Which technology best suits your processes

  • Which technology best suits your skills

What makes sense to automate

We analyse within your specific environment:

  • The problems and risks that can arise from automating customer interaction
  • The learning curve you will experience
  • How to accelerate your progress on the learning curve
  • What door to leave open for future enhancements

Business Case Calculation (ROI)

  • Comparing on premise as opposed to hosted solutions
  • Impact of quality on ROI
  • Impact of customer acceptance on ROI
  • Impact of employee acceptance on ROI
  • The longer view: Total Cost of Ownership

Project Management

From specification definition up to real customer acceptance through empirical methods