About Virtual Assistants

• You want your web site visitors to stay longer on your site?
• You want your web site visitors to feel they are being understood?
• You want to better know what influences your potential customers?
• You want your web sales to increase significantly?

 All this is possible with a Virtual Assistant.
And there is much more to discover. You can download our white paper that tells you which investment in customer communication infrastructure has the highest impact on web sales growth

What is a Virtual Assistant?

A Virtual Assistant answers in real time questions asked on a website, at click speed, without delays, 24 hours a day, completely automatically. A Virtual Assistant can more than answer questions, it can run a dialogue and help customers taking a decision.

Virtual assistants are active, open, understand automatically thousands of freely formulated customer questions and they run dialogues. The website visitor receives an individual answer to his question and/or will be directly brought to the correct subpage.

 Ask for our free white paper on the history of Virtual Assistants and how they work.

What are the advantages of Virtual Assistants?

Cost reduction:
With a Virtual Assistant answering fully many questions on your website, the contact centre will receive on average 20% fewer calls and 60% fewer emails. And sales will increase:

More sales:
A Virtual Assistant answers questions at click speed. The more that questions are answered at the customer’s rhythm, the more he is likely to buy. The more that purchases are made on the web, the greater the savings in the contact centre.

Up and cross sales potential:
A Virtual Assistant is not just limited to the answering of questions. Using any business rules e.g. click analysis or question, it can suggest new products.

Higher Customer Satisfaction / Acceptance:
Analysis has proven that higher customer satisfaction increases after the introduction of a Virtual Assistant. Customers are more willing to buy.

Business Intelligence:
A Virtual Assistant documents any question your website visitors have. You can extract from this data, your customer’s needs and concerns as well as their reactions to marketing campaigns.

Direct first contact:
A Virtual Assistant can be part of a customer‘s address book. With all contact options and details, i.e., a link for immediate answers to simple questions (Virtual Assistant), a phone number for advice, an email address for longer and more complex questions.